FAQs

Shipping FAQs

How long does shipping take?

It takes us 1-2 days to process your order once it has been placed.

For deliveries within the UK is will depend on the shipping you have selected, ranging from 1-3 days after the dispatch day.

For International deliveries the aim is 5-7 working days (Europe delivery aim is 3-5 working days) from the dispatch day.

(This time frame could vary depending on courier delays out of our control)

Haven't received your order yet?

We are so sorry to hear you have not received your order.

We are able to investigate the delivery within 20 days of your delivery due date.

Please can you therefore contact us via our contact form with your order details so we can submit a claim with the courier.

Do I have to pay custom duties and taxes?

Orders that are shipped internationally from the UK are sent via Royal Mail. The receiver will be required to pay all applicable destination duties and taxes. This cost will vary based on your country.

Delayed or lost parcel?

We cannot take responsibility for delays or missing parcels that occur with our courier as once the parcel has been dispatched by us, it is then the courier's responsibility to deliver it. If your parcel does not reach you, you will have to submit claim forms with the courier company to start an investigation.

Where do you ship to?

We ship worldwide to every country, if you cannot find your country when trying to checkout send us a message through our contact page.

Products FAQs

How do I know what size I am?

Please choose your measurements carefully in photos provided - we offer 5 sizes at the moment XS-XL. The measurements are in cm.

 

Is the belt attached to the dress?

No, the belt is not attached to the dress and it can be worn with or without depending on the style you are going for.

How should I wash my dress?

The dresses can be hand washed or put on a delicate cycle to help avoid damage, using a low temperature to prevent any shrinkage. Wash the dress inside out to help preserve its colour. In order to protect it from snagging, put it in a mesh laundry bag before putting it in the washing machine. Hang to dry and avoid using a dryer, as the heat can affect the fabric's appearance. Iron with low heat preferably inside out and with a pressing cloth to protect the fabric from direct heat.

Do you make custom orders?

Although we our dress are handmade, we are unable to custom or make any alterations to orders. If you have any colours you'd like to see let us know!