Returns and Exchanges Policy

At Inaya, we ensure that every order is well checked and reviewed to guarantee the utmost quality for our customers. However, if you are not entirely satisfied with your purchase, we are always happy to help.

We allow refunds if the item purchased had a manufacturing defect and the customer requests a return within 24 hours.

We allow exchanges within 7 days on our website depending on the stock. Shipping at the customer's own cost. 

To qualify for an exchange, please ensure that:

  • The item was not on sale at the time of purchase
  • The exchange request is within the 7-day policy
  • The product remains in its unworn and new condition
  • You have a proof of purchase

Orders that do not meet these criteria will not be considered for an exchange.

Return Process:

  1. Go to returns under your account and create a return for the item. If you are unable to do this please contact us through email: inayaukteam@gmail.com with ‘RETURN' and your *ORDER NUMBER* in the subject
  2. Note the reason why you would like to create a return. If it's an exchange please put 'EXCHANGE' in other and which item you would like to exchange it too. 
  3. Upon confirmation with a Inaya team member, you will receive the return address.
  4. Please include a note inside the package with your full name and order number.
  5. We will process the refund to the original card used upon receiving the returned item

Once we receive the product, the refund or exchange will take up to seven days to process. Before sending back the product, please contact us via email at inayaukteam@gmail.com

Please note that we only offer refunds for items that arrive faulty and can be verified. If your item is faulty in any way, please contact us within 24 hours at  inayaukteam@gmail.com with proof of the defect, and we will do our best to resolve the issue.

Please note that you are responsible for covering the shipping costs for exchanging your item, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.